Order Now For Thanksgiving Delivery! (details)
20% off Fortessa Patterns33% off select Oneida Patterns

FREE shipping on orders over $30 ($3.95 under $30) Cont. US only
Phone Orders: (800) 426-3057

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Frequently Asked Questions

Your questions may be answered here! These are the most commonly asked questions about silver, silverware,
Christmas ornaments, and silver home accessories. If you don't see the answer that you are looking for, you can
email us at mail@silversuperstore.com.

General Questions

  1. Why are your prices so low? (Our most frequently asked question).
  2. Do you offer product samples?
  3. How do I know that you are a legitimate company?
  4. What type of warranty or guarantee do I have?
  5. How long does it take to receive an item if it's out of stock?
  6. Do you sell used or previously owned merchandise?
  7. How can I tell what my stuff is worth?
  8. How much are the shipping costs? Is there sales tax?
  9. How can I contact a manufacturer?
  10. Do you have a catalog?
  11. Do you offer repair services?
  12. What is your return policy?
  13. Why don't you charge sales tax for my purchase?

Sterling Silverware

  1. What does the metal percentages mean?
  2. What is the difference between Place and Dinner settings?
  3. How do I clean my sterling silverware? Can I put it in the dishwasher?
  4. What does HH and FH mean?
  5. Is the old silverware better than the new silverware?
  6. How do I sell my silverware?
  7. How can I view many different patterns at once?
  8. How can I identify the pattern that I have?
  9. Why are the knives made with a hollow handle?
  10. I have an old set of silver that's heavily tarnished. How do I clean it up?

Stainless Flatware

  1. What does 18/8, 18/10, and 18/0 mean, and which is better?
  2. How can I view many different patterns at once?
  3. What is a hollow handle knife?
  4. I have rust spots forming on my stainless. What do I do?
  5. Why can't I get individual pieces in my pattern? (A few patterns are this way)
  6. Is one manufacturer better than another?
  7. Which patterns are made in the USA?
  8. What are the differences in quality between stainless steel flatware patterns?
  9. Do you sell flatware for restaurants?

Christmas Ornaments

  1. Do you have previous years of ornaments?
  2. How much are my ornaments worth, and do you buy them?
  3. Will I have to polish my ornaments?
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