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The Basics
Customers may return or exchange items
purchased from us within 30 days after receiving delivery. Items
returned must be in the original packaging, and in its original,
unused condition (for example, if you run it through the dishwasher,
it's considered used). Returns that do not meet these criteria
will not be accepted for refund or exchange. Sorry, but we do
not refund shipping charges or gift wrap. Items that are engraved
are not returnable for refund or exchange.
If your item has a defect
If you receive an item with a defect, we will send you a prepaid
return label to exchange the item. We do require that you notify
us within 30 days of receiving the product to report any damage,
defects, shortages, or incorrect items. After 30 days, we'll
help you work with the manufacturer on an exchange.
Returns over $500
Cumulative returns over $500.00 in
value are subject to a 15% restocking fee. The restocking fee
is generally waived for exchanges that do not require a refund.
International shipments
International shipments (outside the 50 United States) that are
refused by the receiver will incur a charge for the return shipment
costs to our location. This charge will be based on the actual
charge to return the shipment to our warehouse.
Orders purchased with a gift certificate
Items purchased with a gift certificate that are returned will
be given store credit. Items returned that include a gift certificate
offer must include the gift certificate, or the items purchased
with a gift certificate to receive full credit.
Any questions about our policy may be sent to mail@silversuperstore.com. |
