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The Basics
Customers may return or exchange items
purchased from us within 30 days after receiving delivery. Items
returned must be in the original packaging, and in its original,
unused condition (for example, if you run it through the dishwasher,
it's considered used). Returns that do not meet these criteria
will not be accepted for refund or exchange. Returns purchased
with a credit card can only be refunded to the original credit
card. Sorry, but we do not refund shipping charges or gift wrap.
Items that are engraved are not returnable for refund or exchange.
Holiday Orders
Orders placed during the months of November and December will receive an extended return policy period. Orders place within those two months may be returned up to January 31 of the following year. Example, an order placed on November 1, 2000 may be returned up to January 31, 2001. All other restrictions still apply.
If your order has a problem
If you receive an item with a defect, we will send you a prepaid
return label to exchange the item. We do require that you notify
us within 30 days of receiving the product to report any damage,
defects, shortages, or incorrect items. After 30 days, we'll
help you work with the manufacturer on an exchange.
Returns over $500
Cumulative returns over $500.00 in
value are subject to a 15% restocking fee. The restocking fee
is usually (but not always) waived for exchanges that do not
require a refund. Please contact us for high-value exchanges.
International shipments
International shipments (outside the 50 United States) that are
refused by the receiver will incur a charge for the return shipment
costs to our location. This charge will be based on the actual
charge to return the shipment to our warehouse.
Orders purchased with a gift certificate
Items purchased with a gift certificate that are returned will
be given store credit. Items returned that include a gift certificate
offer must include the gift certificate, or the items purchased
with a gift certificate to receive full credit. If your purchase
includes a "free with purchase" item, that item must
also be returned for you to receive a refund or exchange. |
