Our Return Policy We guarantee the premium condition of every product we sell! Customers may return or exchange any item within 14 days after receiving delivery. Items returned must be in the original packaging, and in resalable condition. Returns that do not meet these criteria will not be accepted for refund or exchange. Sorry, but we cannot refund shipping charges or gift wrap. Items that are engraved are not returnable for refund or exchange. If you receive an item with a defect, we will send you a prepaid return label to exchange the item. Returns over $500.00 in value are subject to a 15% restocking fee. The restocking fee is generally waived for exchanges that do not require a refund. International shipments (outside the 50 United States) that are refused by the receiver will incur a charge for the return shipment costs to our location. This charge will be based on the actual charge from UPS to return the shipment to our warehouse. Items purchased with a gift certificate that are returned will be given store credit. Items returned that include a gift certificate offer must include the gift certificate, or the items purchased with a gift certificate to receive full credit. Any questions about our policy may be sent to mail@silversuperstore.com.

Silver Superstore 22165 - 68th Ave S. Kent, WA 98032 1-800-426-3057 Email About Us  Freq. Asked Questions Help Section Silver Item Guide Privacy Policy Return Policy Cancellation Policy Shipping Rates